Privacy Policy

This Privacy Policy (hereinafter "Policy") sets out the basis on which joy11 ("we", "us", "our" or the "Platform"), accessible at joy11.cam, collects, uses, stores, shares and protects personal data relating to users ("you", "your" or "User") of the Platform.

joy11 is an English-language online sports betting and casino information platform serving users in Pakistan and other jurisdictions. We understand that privacy is a serious concern, particularly given the sensitivity of financial and identity information exchanged in connection with online gambling activity. This Policy reflects our commitment to treating your personal data with the care, transparency and security it deserves.

By accessing or using the joy11 Platform, you acknowledge that you have read and understood this Privacy Policy in full. If you do not agree with the terms of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform and form part of the agreement between you and joy11.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, email address, device identifiers, payment details and geolocation data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, joy11 or the Operator acting as the responsible party.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller, subject to written contractual obligations.
• "Consent" means a freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC" means Know Your Customer — identity, age and address verification procedures required to comply with anti-money laundering (AML) obligations and licensing requirements.
• "Cookie" means a small data file stored on a User's device by their web browser, used to recognise the User across sessions and collect usage data.

joy11 may collect the following categories of Personal Data in connection with your use of the Platform:

We do not intentionally collect sensitive categories of personal data (such as health information, biometric data beyond liveness verification, or political opinions) unless strictly required by applicable law or regulatory obligation.

joy11 collects Personal Data through the following channels:

• Direct submission — when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact support, or otherwise voluntarily provide information to the Platform;
• Automated technical collection — via cookies, web beacons, server logs and similar tracking technologies that record your device's interaction with the Platform without requiring active input;
• Third-party sources — where permitted by applicable law, we may receive Personal Data from identity verification agencies, fraud-prevention databases, payment processors and analytics providers to supplement the information you provide directly;
• Publicly available sources — in limited circumstances and for compliance purposes, we may consult publicly available databases, sanctions lists or adverse media sources to fulfil our AML obligations.

joy11 processes your Personal Data for the following purposes:

• Account creation and management — to register your account, authenticate your identity and maintain your account profile throughout your use of the Platform;
• Service delivery — to provide access to sports betting markets, live casino products, promotional offers and all other features of the Platform;
• Financial transaction processing — to process deposits, withdrawals and any PKR-denominated financial activity on the Platform, in conjunction with the Operator's payment infrastructure;
• KYC and AML compliance — to verify your identity, confirm your age (18+ or higher as required), and fulfil anti-money laundering, counter-terrorism financing and fraud-prevention obligations;
• Customer support — to respond to enquiries, resolve disputes and provide technical assistance in English or, where requested, Urdu;
• Responsible gambling — to monitor usage patterns, apply deposit/loss/time limits requested by users, process self-exclusion requests and identify behaviour that may indicate problem gambling;
• Platform improvement — to analyse aggregated usage data, identify technical issues, conduct A/B testing and improve the performance and functionality of joy11;
• Marketing communications — to send you promotional materials, bonus notifications and product updates, where you have given explicit consent to receive such communications. You may withdraw consent at any time;
• Legal and regulatory compliance — to respond to lawful requests from competent authorities and to fulfil obligations under applicable data protection, financial crime and gambling regulations.

joy11 relies on the following legal bases for the processing of Personal Data, in accordance with applicable data protection frameworks:

• Contractual necessity — processing required to fulfil the agreement between you and joy11, including account registration, financial transactions and KYC verification;
• Legitimate interests — processing necessary for joy11's legitimate business interests, including fraud prevention, platform security, customer support and service improvement, where those interests are not overridden by your rights and interests;
• Consent — processing for direct marketing communications, optional analytics features and any other processing activity for which we have obtained your explicit, informed agreement. Consent may be withdrawn at any time without affecting the lawfulness of prior processing;
• Legal obligation — processing necessary to comply with applicable legal and regulatory requirements, including AML obligations, licensing conditions and responses to lawful authority requests.

joy11 does not sell your Personal Data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• The Operator — the licensed entity operating the underlying betting and casino products may receive account and transaction data for operational, compliance and regulatory purposes;
• Payment processors — financial service providers involved in processing deposits and withdrawals may receive transaction data necessary to complete the payment. This includes payment infrastructure that handles familiar Pakistani payment rails;
• KYC and identity verification providers — third-party agencies that assist in verifying your identity, confirming your age and screening against sanctions or adverse media lists;
• IT and hosting providers — cloud infrastructure, server and maintenance providers that host or support the Platform's technical operations, bound by data processing agreements;
• Analytics providers — aggregated, anonymised usage data may be shared with analytics platforms to support platform improvement and performance monitoring;
• Legal and regulatory authorities — competent courts, law-enforcement bodies, regulatory agencies or licensing authorities where disclosure is required by law, court order or equivalent legal process.

In all cases, data sharing is limited to the minimum information necessary for the stated purpose. Third-party recipients are contractually prohibited from using your Personal Data for their own commercial purposes unless they have obtained separate authorisation from you.

joy11 operates internationally and your Personal Data may be transferred to and processed in countries outside Pakistan, including countries where the Operator holds its primary operating licence. Such jurisdictions may not have data protection laws equivalent to those in force in Pakistan or the European Union.

Where Personal Data is transferred internationally, joy11 takes steps to ensure appropriate safeguards are in place, including:

• Standard contractual clauses or equivalent data transfer agreements with recipient entities;
• Transfers to jurisdictions recognised as providing adequate levels of data protection by relevant regulatory standards;
• Technical and organisational security measures proportionate to the risk level associated with the transfer.

By using the Platform and submitting your Personal Data, you acknowledge that your data may be transferred, stored and processed outside Pakistan. If you have concerns about international transfers, please contact us using the details in Section 16.

joy11 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legal, regulatory, tax or accounting obligations. The following general retention guidelines apply:

• Account data and transaction records — retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC documents — retained for a minimum of five (5) years following the completion of the verification exercise or account closure, whichever is later;
• Support communications — retained for up to three (3) years from the date of the final communication, unless a longer period is required for dispute resolution or legal proceedings;
• Marketing consent records — retained for as long as you remain a registered user and for a reasonable period following account closure to evidence the basis of prior marketing communications;
• Technical and usage data — typically retained in anonymised or aggregated form for analytics purposes after personalised identifiers are removed.

At the end of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with established data destruction procedures.

joy11 uses cookies and similar tracking technologies to deliver and improve the Platform's functionality, analyse user behaviour, and personalise your experience. The following categories of cookies may be deployed on joy11.cam:

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the core Platform, but may affect certain features and personalised content. Clearing cookies may require you to re-authenticate on your next visit.

joy11 does not use cookies to collect sensitive personal information such as financial account credentials or government-issued identity numbers.

Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data held by joy11:

joy11 implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• TLS/SSL encryption across all data transmitted between your device and joy11.cam;
• Encrypted storage of sensitive data at rest, including identity documents and financial records;
• Access controls restricting staff access to Personal Data on a strict need-to-know basis, with role-based permissions and audit logging;
• Two-factor authentication for internal systems and, where available, for User accounts;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Secure KYC submission portal — identity documents must be uploaded only through the Platform's HTTPS-secured verification interface. Never submit sensitive documents via unencrypted email, social media or third-party messaging applications.

Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, joy11 will notify affected Users in accordance with applicable legal requirements and will take immediate steps to contain and remediate the breach.

joy11 is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect Personal Data from, individuals under the age of 18, or the higher minimum age required by the Operator's licence jurisdiction, whichever is greater.

Age verification is a mandatory component of the KYC process. Upon registration, you are required to confirm that you meet the minimum age requirement. Documentary proof of age — typically a valid CNIC or passport — will be requested as part of the KYC verification process before any withdrawal is permitted.

If joy11 becomes aware or has reason to believe that Personal Data has been collected from a person below the minimum age threshold, all associated account data will be deleted and the account will be permanently closed. Any outstanding balance will be handled in accordance with the Operator's underage-account procedures.

Parental or guardian controls are recommended on shared devices accessible by minors in any household. If you believe a minor has registered or attempted to register on the Platform, please notify us immediately at the contact address in Section 16.

The joy11 Platform may reference or link to third-party services including, without limitation, payment service providers, game studios, analytics tools and responsible gambling support resources. This Privacy Policy does not govern the data-handling practices of any third-party service.

References to Pakistani payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are made for contextual purposes only. Each of these providers operates under its own privacy policy and data-processing framework. joy11 is not responsible for the privacy practices of these organisations and makes no representation that they endorse or support gambling-related transactions.

We encourage Users to review the privacy policies of any third-party service they interact with, particularly in connection with payment activity, before submitting personal or financial information.

joy11 reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, regulatory guidance or Platform features. Where amendments are material, we will provide reasonable advance notice by:

• Publishing the updated Policy on this page with a revised "last reviewed" date;
• Where practicable, notifying registered Users via their registered email address.

Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Policy, you must cease using the Platform and close your account.

We recommend reviewing this page periodically to remain informed of our current privacy practices. Archived versions of previous policies are available upon request by contacting us at the address in Section 16.

If you have any questions, concerns or requests relating to this Privacy Policy, the processing of your Personal Data, or the exercise of your rights as set out in Section 11, please contact the joy11 data team using the details below. All privacy-related correspondence should be submitted in English to ensure accurate and efficient handling.

Data Enquiries Email:
[email protected]
(Plain text only — not a clickable link. Copy and paste this address into your email client.)

Please include the subject line "Privacy Request" or "Data Enquiry" along with your registered account email address and a clear description of your request. We aim to acknowledge all privacy requests within 5 business days and to provide a substantive response within 30 calendar days.

If you are unsatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction where the Operator holds its primary operating licence.